Frequently Asked Questions
Everything you need to know about your next style statement.
What is the standard shipping timeframe?
All orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
How do I return a product that doesn't fit?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund or exchange.
Are your materials sustainably sourced?
Yes, Vault of Midnight is committed to ethical fashion. We use organic cotton and recycled polymers in 80% of our collections to ensure high quality with a lower environmental impact.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I care for my Vault of Midnight garments?
To preserve the life of your apparel, we recommend machine washing cold with like colors and hanging to dry. Specific care instructions are located on the inner label of each garment.